How Hostello handles your information

We process account and operational information needed to provide the service, such as names, email addresses, user roles, hostel or room assignments, attendance, meals, requests, complaints, announcements, and the information you submit through the platform.

We may also process technical information needed to operate and secure the service, including session data, device or browser information, and basic logs.

We use this information to authenticate users, provide role-based hostel services, communicate service updates, maintain security, resolve support requests, and improve reliability.

We do not sell personal information. Access is limited to authorised users and administrators according to their role and institutional requirements.

Essential cookies or local storage may be used to maintain your session, remember preferences, and keep the service secure. These are necessary for core functionality.

The cookie notice lets you choose whether to allow optional cookies. If optional analytics or similar tools are enabled in the future, this policy and the consent experience will be updated before they are used.

Information is shared only where needed to operate Hostello, comply with applicable law, protect users and the service, or at the direction of the institution that administers your hostel. We retain data only for as long as needed for these purposes, subject to institutional and legal requirements.

Depending on applicable law, you may be able to request access, correction, deletion, or restriction of your personal information. For account or hostel records, please contact your hostel administrator first; you may also contact us using the details below.

We use reasonable technical and organisational measures designed to protect information. No online service can guarantee absolute security. We may update this policy as the service or legal requirements change; the latest version will always be posted here.